POLICIES LAST UPDATED (9-15-2009) This site (RubyFam.com) is owned and operated by RubyFam, Inc.(The Company), and provides its services to you subject to the following conditions. If you visit our website at www.RubyFam.com and/or www.RubyFamInc.com and/or any of it's sub domains, you affirmatively accept the following conditions. Continued use of the site constitutes the affirmative agreement to these terms and conditions. Company reserves the right to change the terms, conditions, and notices under which the Company sites and services are offered. You are responsible for regularly reviewing these terms and conditions. You may request to be added to our mailing list for policy updates, however we cannot be held responsible for you not receiving your e-mails due to spam blockers or other means that are out of our control. PRIVACY POLICY This Privacy Policy describes how we handle your personal information for our services. By accepting the Privacy Policy you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon any purchase, new users and is otherwise effective on February 16th, 2007. You can browse our website without telling us who you are or revealing any personal information about yourself, however we log IP addresses that visit our store for security purposes. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information in our files located in the United States. We may collect and store the following information (when provided by you): email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers. Shipping, billing and other information you provide to purchase or ship an item. Forum chats, blogs, posts, and/or any correspondence sent or received. Other information such as your login information for our website, IP addresses and standard web logging information. Supplemental information from third parties. (For example, if you incur a debt to RubyFam, Inc., we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law. As another example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.) We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services. If you don't wish to receive marketing communications from us, let us know by e-mail to CustomerService@RubyFam.com with 'DO NOT SEND MAIL' in the subject or by following the directions within the email. Our primary reason to collect personal information is to respond to legal requirements, prevent potentially prohibited or illegal activities, enforce out sites policies, help you resolve and problems you may have, or protect everyone's rights, property, and/or safety. We may disclose personal information to proper authority's for legal requirements, prevent potentially prohibited or illegal activities, enforce out sites policies, help you resolve any problems you may have, and/or protect everyone's rights, property, and/or safety. We may also share your personal information with; Other third parties to whom you explicitly ask us to send your information. Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity; (In such events we will disclose name, city, state, telephone number, email address, ID history, fraud complaints, IP history,and/or other information that may be required by law.). Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity. We use "cookies" (small files placed on your hard drive) on certain pages of the Site. We offer certain features through our shopping cart that are only available through the use of cookies. You are always free to decline our cookies if your browser permits, however this can result in interference with use of the site. Cookies are generally used to allow you to enter a password less frequently during a session, help us offer certain features that are only available through the use of cookies, measure promotional effectiveness, and analyze our website page flow. We do not use and never will use pop-ups in our site (with the exception of our review page which the pop-up navigates you to our review survey. You can choose to navigate to this page at your own desire when you receive your delivery confirmation.). If you receive pop-ups while looking through our site they do not originate from RubyFam, Inc. (accept for our shopping cart). Remember that when you send e-mails they are not encrypted. Do not use your personal information in an e-mail such as credit card numbers or passwords. They can be intercepted by third parties that may try to use that information for illegal activity. Website TERMS and CONDITIONS Children and Mature Content The Services are not directed to children under the age of 13. RubyFam, Inc. will not knowingly collect personally identifiable information on or through the Services from anyone under 13. Please be aware that certain areas on the Services contain mature content and there may be posted specific age restrictions to access and view such areas. Mature content on our website is not directed to anyone under the age of 18. RubyFam, Inc. will not knowingly collect personally identifiable information on or through any of these services from anyone under 18. You may be exposed to Content on the Services that you find offensive, indecent or objectionable. By using the Services you assume all risk associated with its use. We encourage parents to supervise their children's use of the Services and maintain open communication regarding appropriate materials for use and viewing by their children. Note to Parents. If you have any concerns about the Services, please contact us via our online form available here. You may also contact us at CustomerService@RubyFam.com ELECTRONIC COMMUNICATIONS When you visit RubyFam, Inc. (www.RubyFam.com www.RubyFamInc.com or any of our sub domains) or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. COPYRIGHT All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of the Company and protected by international copyright laws. All software used on this site is the property of the Company or its software suppliers and protected by international copyright laws. LICENSE AND SITE ACCESS RubyFam, Inc. grants you a limited license to access and make use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction services. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Company's name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.RubyFam.com so long as the link does not portray the Company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner and is revocable at will under any circumstance or condition by the Company. You may not use any Company logos or other proprietary graphic or trademark as part of the link without express written permission. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our services only with involvement of a parent or guardian. The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. In respect to Eve-Online (CCP Games) intellectual property: All characters, items, pictures and ISK in Eve Online are the sole property of CCP Games, CCP hf., and/or White Wolf. We do not sell their intellectual property but merely the time we spent acquiring the ISK and/or item(s), then getting them to you. By visiting www.RubyFam.com www.RubyFamInc.com or any of the sub domains, you are stating that you are in NO way affiliated with CCP Games, CCP hf., and/or White Wolf or an affiliated company. trademark of CCP games (CCP hf.). In respect to Sony Online Entertainment (SOE) Inc.'s intellectual property: (Everquest, Everquest II, Matrix Online, Pirates of the Burning Sea, Star Wars Galaxies, etc.) All characters, items, virtual currency (Credits, information, gold, doubloons, etc.), for any of SOE games is the sole property of Sony Online Entertainment Inc. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by SOE. Except those granted by SOE no intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of SOE intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of SOE's intellectual property, but only to the extent permitted by SOE. NO Sony employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by SOE and others in relation to this transaction and the use of SOE intellectual property. RubyFam, Inc. is NOT associated with SOE in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of SOE. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of SOE to use its intellectual property and grants the Company indemnity from the entire transaction. Sony in no way endorses or is affiliated with this service or site. In respect to Acclaim Games Inc. intellectual property: (Bots, 9Dragons, 2Moons, etc.) All characters, items, virtual currency (Dil, Gold, etc.), for any of Acclaim Games Inc., games is the sole property of Acclaim Games Inc. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by Acclaim Games Inc. Except those granted by Acclaim Games Inc. no intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of Acclaim Games Inc. intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of Acclaim Games Inc. intellectual property, but only to the extent permitted by Acclaim Games Inc. No Acclaim Games Inc. employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by Acclaim Games Inc. and others in relation to this transaction and the use of Acclaim Games Inc. intellectual property. RubyFam, Inc. is NOT associated with Acclaim Games Inc. in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of Acclaim Games Inc. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of Acclaim Games Inc. to use its intellectual property and grants the Company indemnity from the entire transaction. Acclaim Games Inc. in no way endorses or is affiliated with this service or site. In respect to NEXON Corporation and NEXON America Inc. intellectual property: (Maple Story, etc.) All characters, items, virtual currency (Mesos, etc.), for any of NEXON Corporation and NEXON America Inc., games is the sole property of NEXON Corporation and NEXON America Inc. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by NEXON Corporation and NEXON America Inc. Except those granted by NEXON Corporation and NEXON America Inc. no intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of NEXON Corporation and NEXON America Inc. intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of NEXON Corporation and NEXON America Inc. intellectual property, but only to the extent permitted NEXON Corporation and NEXON America Inc. No NEXON Corporation and NEXON America Inc. employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by NEXON Corporation and NEXON America Inc. and others in relation to this transaction and the use of NEXON Corporation and NEXON America Inc. intellectual property. RubyFam, Inc. is NOT associated with NEXON Corporation and NEXON America Inc. in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of NEXON Corporation and NEXON America Inc. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of NEXON Corporation and NEXON America Inc. to use its intellectual property and grants the Company indemnity from the entire transaction. NEXON Corporation and NEXON America Inc. in no way endorses or is affiliated with this service or site. In respect to Turbine, Inc. intellectual property: (Lord of the Rings Online, etc.) All characters, items, virtual currency (Gold, etc.), for any of Turbine, Inc., games is the sole property of Turbine, Inc. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by Turbine, Inc. Except those granted by Turbine, Inc. no intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of Turbine, Inc. intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of Turbine, Inc. intellectual property, but only to the extent permitted Turbine, Inc. No Turbine, Inc. or affiliated employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by Turbine, Inc. and others in relation to this transaction and the use of Turbine, Inc. intellectual property. RubyFam, Inc. is NOT associated with Turbine, Inc. in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of Turbine, Inc. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of Turbine, Inc. to use its intellectual property and grants the Company indemnity from the entire transaction. Turbine, Inc. in no way endorses or is affiliated with this service or site. In respect to NC Interactive Inc., NC Soft intellectual property: (City of Heroes/City of Villains, etc.) All characters, items, virtual currency (Gold, etc.), for any of NC Interactive Inc., NC Soft, games is the sole property of NC Interactive Inc., NC Soft. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by NC Interactive Inc., NC Soft Except those granted by NC Interactive Inc., NC Soft. No intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of NC Interactive Inc., NC Soft intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of NC Interactive Inc., NC Soft intellectual property, but only to the extent permitted by NC Interactive Inc., NC Soft. NO NC Interactive Inc., NC Soft or affiliated employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by NC Interactive Inc., NC Soft and others in relation to this transaction and the use of NC Interactive Inc., NC Soft intellectual property. RubyFam, Inc. is NOT associated with NC Interactive Inc., NC Soft in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of NC Interactive Inc., NC Soft. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of NC Interactive Inc., NC Soft to use its intellectual property and grants the Company indemnity from the entire transaction. NC Interactive Inc., NC Soft in no way endorses or is affiliated with this service or site. In respect to Square Enix Co., LTD. intellectual property: (Final Fantasy XI Online, etc.) All characters, items, virtual currency (Gold, etc.), for any of Square Enix Co., LTD., games is the sole property of Square Enic Co., LTD. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by Square Enix Co., LTD. Except those granted by Square Enix Co., LTD. No intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of Square Enix Co., LTD. intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of Square Enix Co., LTD. intellectual property, but only to the extent permitted by Square Enix Co., LTD. NO Square Enix Co., LTD. or affiliated employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by Square Enix Co., LTD. and others in relation to this transaction and the use of Square Enix Co., LTD. intellectual property. RubyFam, Inc. is NOT associated with Square Enix Co., LTD. in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of Square Enix Co., LTD. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of Square Enix Co., LTD. to use its intellectual property and grants the Company indemnity from the entire transaction. Square Enix Co., LTD. in no way endorses or is affiliated with this service or site. In respect to Games Workshop Limited, Mythic Entertainment and EA intellectual property: (Warhammer Online:Age of Reckoning, etc.) All characters, items, virtual currency (Gold, etc.), for any of Games Workshop Limited, Mythic Entertainment and EA, games is the sole property of Games Workshop Limited, Mythic Entertainment and EA. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by Games Workshop Limited, Mythic Entertainment and EA., Except those granted by Games Workshop Limited, Mythic Entertainment and EA. No intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of Games Workshop Limited, Mythic Entertainment and EA intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of Games Workshop Limited, Mythic Entertainment and EA intellectual property, but only to the extent permitted by Games Workshop Limited, Mythic Entertainment and EA. NO Games Workshop Limited, Mythic Entertainment and EA or affiliated employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by Games Workshop Limited, Mythic Entertainment and EA and others in relation to this transaction and the use of Games Workshop Limited, Mythic Entertainment and EA intellectual property. RubyFam, Inc. is NOT associated with Games Workshop Limited, Mythic Entertainment and EA in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of Games Workshop Limited, Mythic Entertainment and EA At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of Games Workshop Limited, Mythic Entertainment and EA to use its intellectual property and grants the Company indemnity from the entire transaction. Games Workshop Limited, Mythic Entertainment and EA in no way endorses or is affiliated with this service or site. In respect to Funcom intellectual property: (Anarchy Online, etc.) All characters, items, virtual currency (Gold, etc.), for any of Funcom, games is the sole property of Funcom. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by Funcom, Except those granted by Funcom. No intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of Funcom intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of Funcom, but only to the extent permitted by Funcom. NO Funcom or affiliated employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by Funcom and others in relation to this transaction and the use of Funcom intellectual property. RubyFam, Inc. is NOT associated with Funcom in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of Funcom. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of Funcom to use its intellectual property and grants the Company indemnity from the entire transaction. Funcom in no way endorses or is affiliated with this service or site. PRODUCT DESCRIPTIONS The Company and its affiliates attempt to be as accurate as possible in describing a product or service. However, the Company does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. We are only human. If a product offered by the Company itself is not as described, your sole remedy is to contact us within 24 hours of purchase (or delivery) at CustomerService@RubyFam.com, so we may do our best to correct the problem. OTHER BUSINESSES We provide links to the sites of affiliated companies and certain other businesses. RubyFam, Inc. does it's best to make sure that the company sites we link to are trusted, however, we are not responsible for examining or evaluating, and we do not warrant the offerings of any of these businesses or individuals or the content of their Web sites. The Company does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: THIS SITE IS PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITH REGARDS TO VIRTUAL ITEMS AND SERVICES, THE COMPANY IS ONLY PROVIDING A SERVICE TO BUYERS; NO GOODS OR PROPERTY ARE BEING SOLD TO BUYERS BY THE COMPANY. THE COMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E- MAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS (WE DO OUR BEST TO MAINTAIN A CLEAN SITE). THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. You agree that the laws of the United States, without regard to principles of conflict of laws, will govern these CONDITIONS OF USE and any dispute of any sort that might arise between you and the Company or its affiliates. Any such disputes regarding these matters shall be resolved in Kansas and under Kansas Law. This disclaimer is intended for the Company's exclusive use. DAMAGES In no event shall RubyFam.com, their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages. DISPUTES Any dispute relating in any way to your visit to the Company's websites or to products and/or services you purchase through the Company shall be submitted to confidential arbitration in Wichita, Kansas, except that, to the extent you have in any manner violated or threatened to violate the Company's intellectual property rights, the Company may seek injunctive or other appropriate relief in any court in the World, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing in Wichita, Kansas (USofA). The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. SITE POLICIES, MODIFICATION, AND SEVERABILITY Please review all policies on our site. These policies also govern your visit to the Company's Web sites. We reserve the right to make changes to our site, policies, and these CONDITIONS OF USE at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. BILLING We verify prices and stock as part of our shipping procedures. If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Kansas. RETURNS On all virtual transactions there are no returns. These services are sold on an "as is" basis. If we feel that a return is in order due to a clerical error on our website we will make it happen. If you are purchasing DVD's, Video Games, CD's, Mobile Electronics or any other items please see their individual Terms of service and policies below. WEBSITE SECURITY To protect the information you submit to us we use an SSL to 128/256bit encrypt our website. We currently use PayPal only therefor all your credit card and bank information is only shared on the PayPal website. If you have further questions you can contact us at CustomerService@RubyFam.com . It is our goal to make sure your information is as secure as possible. PayPal, Credit Card, Debit Card, E-Check On ALL our electronic transactions our site has policies in place to help protect you from identity theft. When you make purchases with PayPal, Credit Card, Debit Card or E-check, please be sure your shipping information matches the information with your payment method (What does this mean?). If your information doesn't match with your payment issuing bank (credit card company, Debit Card/E-check Bank etc.), this can flag our fraud prevention system and can/will cause shipment delays on any products you may order from us. On most of our first time orders (even if you make a payment from a confirmed account), we will make a phone call to verify your information and try to answer any questions you may have about your order. Please be sure you have put down the best time of day to contact you by phone and an active phone number that matches will your billing address. If you ever have any questions or concerns, please feel free to ask us at CustomerService@RubyFam.com or through our Contact Us page. DVD, GAMES, and CDS TERMS AND POLICIES. All of our CD’s and DVD’s are formatted for the USA and Canada. They are BRAND NEW and USED (they will be listed USED or NEW), Factory Sealed items (When new) direct from the manufacturer with original cases (Used items may not have original cases, but will be listed if they do not include original case). These are NOT bootlegs or copies. You acknowledge that the Website contains adult rated material intended for individuals 18 years of age or older and of legal age to view adult material as determined by the local and national laws of the region in which You reside. You agree not to enter the Website if you are not 18 years of age or older, if adult material offends you, or if you are accessing the Website from any community or country where adult material is specifically prohibited by law. PAYMENT METHODS (DVD, GAMES, and CDS) We currently accept payment through PayPal, Money Order, Cashiers Check, and Western Union. Please be sure all checks (Cashiers Check or Money Order) are from US banks in USD. If you are going to pay with a method other than PayPal, please put in the notes section of the checkout your payment method (Cashiers Check, Money Order, or Western Union). Items WILL NOT be shipped until all checks have cleared our bank (can take up to 14 business days depending on your bank.) Please be sure and add your phone number during checkout and the best time of day to contact you. On certain orders we will contact you by phone to verify your order. SHIPPING & HANDLING (DVD, GAMES, and CDS) Most items ship within 1-3 business days. The shipping and handling charged with your order is a non-refundable charge, unless the item you purchased is defective, was listed incorrectly online or you were shipped a different product than you ordered. Shipping and Handling charges are as follows; WITHIN CONTIGUOUS UNITED STATES: (USPS First Class) FREE (Shipping Insurance Included). Approximate delivery time is 3-8 business days, but can take up to 15 business days for delivery. WITHIN CONTIGUOUS UNITED STATES: (USPS Express) $15.50 for the first ITEM and $12.00 for each additional ITEM (Shipping Insurance Included). Approximate delivery time is NEXT DAY DELIVERY, but can take up to 3 business days depending on when you order. If you have any questions on this shipping method, please e-mail us first before you make the purchase. GLOBAL PRIORITY (International, Alaska and Hawaii): $11.00 for the first ITEM and $8.00 for each additional ITEM (Shipping insurance is included). Approximate delivery time is 5-10 business days, but can take 4-6 weeks, depending on customs. PRODUCT AVAILABILITY We are only human. Occasionally we can mis-count our inventory. If your purchase is unavailable for any reason, we will happily refund your complete purchase price. 30 DAY MONEY BACK GUARANTEE (DVD, GAMES, and CDS) RubyFam, Inc. wants you to be completely satisfied with your purchase. If you decide within 30days that you do not want the DVD, GAME, and/or CD product you purchased, you may return it for a full refund as long as it is . unopened and in it's original packaging. Shipping & Handling is non-refundable. In order to receive a refund, you must contact us for a Return Authorization number before returning your product. Opened items cannot be returned unless defective or damaged, in these cases, the item will be exchanged for the same title (a refund will be given' if the title is not in stock to exchange). As stated above, you must contact us for a Return Authorization number before we can exchange or refund you for the item MACRO / BOT Programs and/or Applications It is your responsibility to use the product and or application in accordance to the applicable laws in your area. The Author and distributors of this Software expressly disclaim any warranty for the SOFTWARE PRODUCT. The SOFTWARE PRODUCT and any related documentation is provided “as is” without warranty or any kind, either express or implied, including, without limitation, the implied warranties or merchantability, fitness for a particular purpose, or noninfringment. The entire risk arising out of the use of the SOFTWARE PRODUCT remains with you. In no event shall the author or distributors of this Software be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use this product, ever if the Author or distributor of this Software has been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. When you purchase your Program product it will go through a manual verification process. We may require a phone call in order to complete your purchase for verification purposes. Once you are verified your program will be e-mailed to you. Manual verification is done Monday through Friday 10:00am US CST to 6:00pm US CST (We are closed on most US major holidays). This process is only to prevent fraud and to help us limit liabilities so that we may be able to continue our service. Most of our Macros / BOT Programs and/or applications require a Subscription to continue to receive updates and to continue working. If at the end of your subscription period you do not renew your subscription, your program and/or application will cease to work. The product description page will tell you if your product is a subscription based product or not. We use subscription based software to help continue to develop a program. By purchasing any of our application or program products you agree that we can at anytime no longer provide support for the program. We do our best to continue support on all our programs and/or applications. If we ever become unable to provide support we will do our best to inform you of this, however it is not our responsibility to try and contact you without proper contact information from you and we may not be able to reach you and therefor are unliable for not being able to contact you. We will post on our website if we are not supporting any of our products. MMORPG Services EVE-ONLINE SERVICES TERMS *Delivery is done via 'Contracts' in SAFE (0.5 and above) Empire Space. * Free delivery service is available. We will deliver your items to the solar system of your choice, provided it is in high security space (0.5 or higher) and the path there is also through high security space. If you do not leave a delivery location, we will deliver your items in a major hub system such as Rens, Amarr, Jita or Oursulaert. *'Contract’ will be set to 14 (Fourteen) days, to the character name you give us. If 'Contract' is not claimed within this time period you may request additional time for re-delivery. * OUR STORE HOURS ARE 8:00AM - 6:00PM US CST Monday through Friday, and we are closed on Sundays. We are open most Saturdays from 10:00AM - 5:00PM US CST. We are closed on most US Major Holidays. * If you are new to our store you must have a Verified and Confirmed PayPal address on your PayPal account, when you use a PayPal account. We require a phone number that matches the billing address of the credit or debit cards you may use to place a purchase. The only other payment method we will accept is money orders, cashiers checks and Western Union money wire in USD, due to the high amount of digital item theft. Your item will be 'Contracted' once we receive the payment in full. Your PayPal information and your Shipping information must match, we ALWAYS require a phone number for verification purposes. * If you are new to our store, orders over $40 may require you to wait 3-5 days for payment to clear. Most other orders are delivered within 12 business hours. Anything under $40 normally requires just a phone call verification for transfer. * When you make a purchase of over $40 USD, you may be required to receive a confirmation code in the mail (It will come through USPS mail on a CD and a receipt with the code on it as well) and then it must be verified by phone or e-mail. You may be required to sign for the code once it comes to your home for verification on orders over $250. In most cases you will only be required to do this once to verify your account, unless you haven't shopped with us for over 6 months. We have these policies in place to protect your account as well as ours. (If you have questions about our Verification Process please Contact us at CustomerService@Rubyfam.com ) * EXACT CHARACTER NAME and CORP YOU'RE IN IS REQUIRED to prevent delivery delays. We only ask for your corporation information to match your character, and insure that your items are delivered to the correct character. We NEVER contact anyone in game or communicate in game. Please provide us with contact information as well, such as an alternate e-mail address and a contact phone number. We cannot make deliveries during game down time, or if the server is having problems. Other MMORPG Delivery information Please be sure you have included your full character name and the server in which your character is on. Failure to do this can result in delivery delays. All other MMORPG game virtual currency and/or item delivery instructions can be found on the main page of that game. Virtual transactions can take up to 48 hours, however most of our deliveries are complete within 12-24 hours, provided you are an established customer. If you have any questions or concerns about any delivery for any of our games, please feel free to contact us. MMORPG TERMS & CONDITIONS (All MMORPG Virtual Transactions for any one of our gaming services.) * We reserve the right to refuse service in cases where fraud is suspected. * We collect your IP address when you make a purchase for security purposes. * We reserve the right to refuse service where the character being delivered to is less than 1 (one) month old. * This is a transaction for a service. This purchase may also be for a Confirmation Code CD when required. * Once the transaction is complete (after the Contract is claimed by the buyer), the buyer relieves us from all obligations relating to the currency and/or item(s). If this purchase is the first you have with us: We reserve the right to request additional personal information from the buyer (Billing Account owners) such as available phone number, shipping address, or other personal information. Please be sure you include a phone number that matches your billing address to prevent delivery delays. We also reserve the right to put a 5-14 day waiting period for payment process. We further reserve the right to require you to receive a confirmation code in the mail to your PayPal Confirmed address to verify your purchase. If you live outside of the United States and DO NOT have a confirmed address we may require an alternate payment method other than PayPal, such as money wire via western union. All characters, items, pictures and ISK for Eve Online are the sole property of CCP Games, CCP hf., and/or White Wolf. Anything on this website is NOT for the ownership of their intellectual property but it is merely for the time we spent acquiring the ISK and/or item(s), then getting them to you. By purchasing or viewing any of our services you are stating that you are in NO way affiliated with CCP Games, CCP hf., and/or White Wolf or an affiliated company. Eve Online is a trademark of CCP games (CCP hf.). IF YOU HAVE ANY QUESTIONS ABOUT ANY OF OUR POLICIES, PRODUCTS,AVAILABILITY OR WARRANTIES , PLEASE CONTACT US AT CUSTOMERSERVICE@RUBYFAM.COM WITH ANY OF YOUR QUESTIONS OR CONCERNS. IT IS OUR GOAL TO MAKE YOUR SHOPPING EXPERIENCE AS COMFORTABLE AND ENJOYABLE AS POSSIBLE! THANK YOU FOR CHOOSING RUBYFAM.COM !!