POLICIES LAST UPDATED (05-22-2008) This site (RubyFam.com) is owned and operated by RubyFam, Inc.(The Company), and provides its services to you subject to the following conditions. If you visit our website at www.RubyFam.com and/or www.RubyFamInc.com and/or any of it's subdomains, you affirmatively accept the following conditions. Continued use of the site constitutes the affirmative agreement to these terms and conditions. Company reserves the right to change the terms, conditions, and notices under which the Company sites and services are offered. You are responsible for regularly reviewing these terms and conditions. You may request to be added to our mailing list for policy updates, however we cannot be held responsible for you not receiveing your e-mails due to spam blockers or other means that are out of our control. PRIVACY POLICY This Privacy Policy describes how we handle your personal information for our services. By accepting the Privacy Policy you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon any purchase, new users and is otherwise effective on February 16th, 2007. You can browse our website without telling us who you are or revealing any personal information about yourself, however we log IP addresses that visit our store for security purposes. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information in our files located in the United States. We may collect and store the following information (when provided by you): email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers. Shipping, billing and other information you provide to purchase or ship an item. Forum chats, blogs, posts, and/or any correspondence sent or received. Other information such as your login information for our website, IP addresses and standard web logging information. Supplemental information from third parties. (For example, if you incur a debt to RubyFam, Inc., we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law. As another example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.) We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services. If you don't wish to receive marketing communications from us, let us know by e-mail to CustomerService@RubyFam.com with 'DO NOT SEND MAIL' in the subject or by following the directions within the email. Our primary reason to collect personal information is to respond to legal requirements, prevent potentially prohibited or illegal activities, inforce out sites policies, help you resolve and problems you may have, or protect everyone's rights, property, and/or saftey. We may disclose personal information to proper authoritys for legal requirements, prevent potentially prohibited or illegal activities, inforce out sites policies, help you resolve any problems you may have, and/or protect everyone's rights, property, and/or saftey. We may also share your personal information with; Other third parties to whom you explicitly ask us to send your information. Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity; (In such events we will disclose name, city, state, telephone number, email address, ID history, fraud complaints, IP history,and/or other information that may be required by law.). Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity. We use "cookies" (small files placed on your hard drive) on certain pages of the Site. We offer certain features through our shopping cart that are only available through the use of cookies. You are always free to decline our cookies if your browser permits, however this can result in interference with use of the site. Cookies are generaly used to allow you to enter a password less frequently during a session, help us offer certain features that are only available through the use of cookies, measure promotional effectiveness, and analyze our website page flow. We do not use and never will use pop-ups in our site (with the exception of our review page which the pop-up navigates you to our review survey. You can choose to navigate to this page at your own desire when you receive your delivery confirmation.). If you receive pop-ups while looking through our site they do not originate from RubyFam, Inc. (accept for our shopping cart). Remember that when you send e-mails they are not encrypted. Do not use your personal information in an e-mail such as credit card numbers or passwords. They can be intercepted by third parties that may try to use that information for illegal activity. Website TERMS and CONDITIONS Children and Mature Content The Services are not directed to children under the age of 13. RubyFam, Inc. will not knowingly collect personally identifiable information on or through the Services from anyone under 13. Please be aware that certain areas on the Services contain mature content and there may be posted specific age restrictions to access and view such areas. Mature content on our website is not directed to anyone under the age of 18. RubyFam, Inc. will not knowingly collect personally identifiable information on or through any of these services from anyone under 18. You may be exposed to Content on the Services that you find offensive, indecent or objectionable. By using the Services you assume all risk associated with its use. We encourage parents to supervise their children's use of the Services and maintain open communication regarding appropriate materials for use and viewing by their children. Note to Parents. If you have any concerns about the Services, please contact us via our online form available here. You may also contact us at CustomerService@RubyFam.com ELECTRONIC COMMUNICATIONS When you visit RubyFam, Inc. (www.RubyFam.com www.RubyFamInc.com or any of our subdomains) or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. COPYRIGHT All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of the Company and protected by international copyright laws. All software used on this site is the property of the Company or its software suppliers and protected by international copyright laws. LICENSE AND SITE ACCESS RubyFam, Inc. grants you a limited license to access and make use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction services. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Company's name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.RubyFam.com so long as the link does not portray the Company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner and is revocable at will under any circumstance or condition by the Company. You may not use any Company logos or other proprietary graphic or trademark as part of the link without express written permission. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our services only with involvement of a parent or guardian. The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. In respect to Eve-Online: All characters, items, pictures and ISK in Eve Online are the sole property of CCP Games, CCP hf., and/or White Wolf. We do not sell their intellectual property but merely the time we spent acquiring the ISK and/or item(s), then getting them to you. By visiting www.RubyFam.com www.RubyfamInc.com or any of the subdomains, you are stating that you are in NO way affiliated with CCP Games, CCP hf., and/or White Wolf or an affiliated company. trademark of CCP games (CCP hf.). In respect to Sony Online Entertainment (SOE) Inc.'s intellectual property: (Everquest, Everquest II, Matrix Online, Pirates of the Burning Sea, Star Wars Galaxies, etc.) All characters, items, virtual currency (Credits, information, gold, doubloons, etc.), for any of SOE games is the sole property of Sony Online Entertainment Inc. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by SOE. Except those granted by SOE no intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of SOE intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of SOE's intellectual property, but only to the extent permitted by SOE. No Sony employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by SOE and others in relation to this transaction and the use of SOE intellectual property. RubyFam, Inc. is NOT associated with SOE in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of SOE. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of SOE to use its intellectual property and grants the Company indemnity from the entire transaction. Sony in no way endorses or is affiliated with this service or site. In respect to Acclaim Games Inc. intellectual property: (Bots, 9Dragons, 2Moons, etc.) All characters, items, virtual currency (Dil, Gold, etc.), for any of Acclaim Games Inc., games is the sole property of Acclaim Games Inc. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by Acclaim Games Inc. Except those granted by Acclaim Games Inc. no intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of Acclaim Games Inc. intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of Acclaim Games Inc. intellectual property, but only to the extent permitted by Acclaim Games Inc. No Acclaim Games Inc. employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by Acclaim Games Inc. and others in relation to this transaction and the use of Acclaim Games Inc. intellectual property. RubyFam, Inc. is NOT associated with Acclaim Games Inc. in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of Acclaim Games Inc. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of Acclaim Games Inc. to use its intellectual property and grants the Company indemnity from the entire transaction. Acclaim Games Inc. in no way endorses or is affiliated with this service or site. In respect to NEXON Corporation and NEXON America Inc. intellectual property: (Maple Story, etc.) All characters, items, virtual currency (Mesos, etc.), for any of NEXON Corporation and NEXON America Inc., games is the sole property of NEXON Corporation and NEXON America Inc. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by NEXON Corporation and NEXON America Inc. Except those granted by NEXON Corporation and NEXON America Inc. no intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of NEXON Corporation and NEXON America Inc. intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of NEXON Corporation and NEXON America Inc. intellectual property, but only to the extent permitted NEXON Corporation and NEXON America Inc. No NEXON Corporation and NEXON America Inc. employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by NEXON Corporation and NEXON America Inc. and others in relation to this transaction and the use of NEXON Corporation and NEXON America Inc. intellectual property. RubyFam, Inc. is NOT associated with NEXON Corporation and NEXON America Inc. in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of NEXON Corporation and NEXON America Inc. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of NEXON Corporation and NEXON America Inc. to use its intellectual property and grants the Company indemnity from the entire transaction. NEXON Corporation and NEXON America Inc. in no way endorses or is affiliated with this service or site. In respect to Turbine, Inc. intellectual property: (Lord of the Rings Online, etc.) All characters, items, virtual currency (Gold, etc.), for any of Turbine, Inc., games is the sole property of Turbine, Inc. We do NOT sell their intellectual property but merely the time we spent acquiring the item(s) and/or virtual currency, then getting it to you. RubyFam, Inc. claims no title to any intellectual property interests held by Turbine, Inc. Except those granted by Turbine, Inc. no intellectual property interests are being transferred to buyer by the Company from this transaction. RubyFam, Inc. makes no representations regarding the transferability, use, and ownership of Turbine, Inc. intellectual property. Once payment is received by us and our services are performed, buyer shall take the Company's place as a user of Turbine, Inc. intellectual property, but only to the extent permitted Turbine, Inc. No Turbine, Inc. or affiliated employees are permitted to purchase from this website or from us by any method. Buyer wholly assumes all risks and agrees to defend, hold harmless, and indemnify the Company for any claims made by Turbine, Inc. and others in relation to this transaction and the use of Turbine, Inc. intellectual property. RubyFam, Inc. is NOT associated with Turbine, Inc. in any way, and the Company cautions buyer to avoid violating or infringing upon the intellectual property rights of Turbine, Inc. At the conclusion of the transaction, buyer assumes the Company's station merely as a licensee of Turbine, Inc. to use its intellectual property and grants the Company indemnity from the entire transaction. Turbine, Inc. in no way endorses or is affiliated with this service or site. PRODUCT DESCRIPTIONS The Company and its affiliates attempt to be as accurate as possible in describing a product or service. However, the Company does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. We are only human. If a product offered by the Company itself is not as described, your sole remedy is to contact us within 24 hours of purchase (or delivery) at CustomerService@RubyFam.com, so we may do our best to correct the problem. OTHER BUSINESSES We provide links to the sites of affiliated companies and certain other businesses. RubyFam, Inc. does it's best to make sure that the company sites we link to are trusted, however, we are not responsible for examining or evaluating, and we do not warrant the offerings of any of these businesses or individuals or the content of their Web sites. The Company does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: THIS SITE IS PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITH REGARDS TO VIRTUAL ITEMS AND SERVICES, THE COMPANY IS ONLY PROVIDING A SERVICE TO BUYERS; NO GOODS OR PROPERTY ARE BEING SOLD TO BUYERS BY THE COMPANY. THE COMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E- MAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS (WE DO OUR BEST TO MAINTAIN A CLEAN SITE). THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. You agree that the laws of the United States, without regard to principles of conflict of laws, will govern these CONDITIONS OF USE and any dispute of any sort that might arise between you and the Company or its affiliates. Any such disputes regarding these matters shall be resolved in Kansas and under Kansas Law. This disclaimer is intended for the Company's exclusive use. DAMAGES In no event shall RubyFam.com, their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages. DISPUTES Any dispute relating in any way to your visit to the Company's websites or to products and/or services you purchase through the Company shall be submitted to confidential arbitration in Wichita, Kansas, except that, to the extent you have in any manner violated or threatened to violate the Company's intellectual property rights, the Company may seek injunctive or other appropriate relief in any court in the World, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing in Wichita, Kansas (USofA). The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. SITE POLICIES, MODIFICATION, AND SEVERABILITY Please review all policies on our site. These policies also govern your visit to the Company's Web sites. We reserve the right to make changes to our site, policies, and these CONDITIONS OF USE at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. BILLING We verify prices and stock as part of our shipping procedures. If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Kansas. RETURNS On all virtual transactions there are no returns. These services are sold on an "as is" basis. If we feel that a return is in order due to a clerical error on our website we will make it happen. If you are purchasing DVD's, Video Games, CD's, Mobile Electronics or any other items please see their individual Terms of service and policies below. WEBSITE SECURITY To protect the information you submit to us we use an SSL to 128/256bit encrypt our website. We currently use PayPal only therefor all your creditcard and bank information is only shared on the PayPal website. If you have further questions you can contact us at CustomerService@RubyFam.com . It is our goal to make sure your information is as secure as possible. PayPal, Credit Card, Debit Card, E-Check On ALL our electronic transactions our site has policies in place to help protect you from identity theft. When you make purchases with PayPal, Credit Card, Debit Card or E-check, please be sure your shipping information matches the information with your payment method (What does this mean?). If your information dosen't match with your payment issuing bank (credit card company, Debit Card/E-check Bank etc.), this can flag our fraud prevention system and can/will cause shipment delays on any products you may order from us. On most of our first time orders (even if you make a payment from a confirmed account), we will make a phone call to verify your information and try to answer any questions you may have about your order. Please be sure you have put down the best time of day to contact you by phone and an active phone number that matches will your billing address. If you ever have any questions or concerns, please feel free to ask us at CustomerService@RubyFam.com or through our Contact Us page. DVD, GAMES, and CDS TERMS AND POLICIES.

All of our CD’s and DVD’s are formatted for the USA and Canada. They are BRAND NEW, Factory Sealed items direct from the manufacturer with original cases. These are NOT bootlegs or copies.

You acknowledge that the Website contains adult rated material intended for individuals 18 years of age or older and of legal age to view adult material as determined by the local and national laws of the region in which You reside. You agree not to enter the Website if you are not 18 years of age or older, if adult material offends you, or if you are accessing the Website from any community or country where adult material is specifically prohibited by law.

PAYMENT METHODS (DVD, GAMES, and CDS)
We currently accept payment through PayPal, Money Order, Cashiers Check, and Western Union. Please be sure all checks (Cashiers Check or Money Order) are from US banks in USD. If you are going to pay with a method other than PayPal, please put in the notes section of the checkout your payment method (Cashiers Check, Money Order, or Western Union). Items WILL NOT be shipped until all checks have cleared our bank (can take up to 14 business days depending on your bank.) Please be sure and add your phone number during checkout and the best time of day to contact you. On certain orders we will contact you by phone to verify your order.

SHIPPING & HANDLING (DVD, GAMES, and CDS)
Most items ship within 1-3 business days. The shipping and handling charged with your order is a non-refundable charge, unless the item you purchased is defective, was listed incorrectly online or you were shipped a different product than you ordered. Shipping and Handling charges are as follows;

WITHIN CONTINENTAL UNITED STATES: (USPS First Class) $4.50ea for the first DVD and 2.00 for each additional DVD (Shipping Insurance Included). Approximate delivery time is 3-8 business days, but can take up to 15 business days for delivery.

WITHIN CONTINENTAL UNITED STATES: (USPS Express) $16.50 for the first DVD and 14.00 for each additional DVD (Shipping Insurance Included). Approximate delivery time is NEXT DAY DELIVERY, but can take up to 3 business days depending on when you order. If you have any questions on this shipping method, please e-mail us first before you make the purchase.

GLOBAL PRIORITY (International): $12.00 for the first DVD and $9.00 for each additional DVD (Shipping insurance is included). Approximate delivery time is 5-10 business days, but can take 4-6 weeks, depending on customs.

PRODUCT AVAILABILITY
We are only human. Occasionally we can mis-count our inventory. If your purchase is unavailable for any reason, we will happily refund your complete purchase price.

30 DAY MONEY BACK GUARANTEE (DVD, GAMES, and CDS)
RubyFam, Inc. wants you to be completely satisfied with your purchase. If you decide within 30days that you do not want the DVD, GAME, and/or CD product you purchased, you may return it for a full refund as long as it is . unopened and in it's original packaging. Shipping & Handling is non-refundable. In order to receive a refund, you must contact us for a Return Authorization number before returning your product. Opened items cannot be returned unless defective or damaged, in these cases, the item will be exchanged for the same title (a refund will be givin' if the title is not in stock to exchange). As stated above, you must contact us for a Return Authorization number before we can exchange or refund you for the item.

MOBILE ELECTRONICS TERMS AND POLICIES

Currently we can only take and fulfill online (website) orders from persons:
Shipping and requesting delivery are within the United States only. For more information regarding special orders please contact us at CustomerService@RubyFam.com.


Warranty Policy (MOBILE ELECTRONICS)

All sales are final. No Refunds or Exchanges, unless you have defective merchandise. We do not issue refunds on defective item, we can only repair or replace the item. If we are unable to repair or replace the item you will be issed a store credit.

All products sold by RubyFam.com are new, first quality (never seconds) brand name merchandise. We do offer factory reconditioned items, the condition of those items are marked as factory reconditioned and they all offer a limited warranty. All new products unless otherwise noted carry a one year limited warranty from RubyFam.com, refurbished and open box products carry 90 days limited warranty from date of purchase. All warranty claims must be made through RubyFam.com customer service, and we must issue a RMA number. Items returned without an RMA will be rejected at the expense of the customer. Depending on the manufacturer and the defect, the product may be repaired, replaced, or refunded. The customer is responsible for shipping charges on defective merchandise to our company or the manufacturer. Our ‘’USED’’ car audio and products are sold on an ‘’as-is’’ basis without warranty. These products have been tested and are in working condition before we put them in our site. You may NOT request a refund for ‘’USED’’ car audio or any other used product. If for any reason you are not satisfied with your purchase please contact RubyFam.com by e-mail CustomerService@RubyFam.com

RubyFam.com warranty is voided if specific serial numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is also voided due to user abuse, misuse, defacing, and improper operation or installation. In all circumstances the warranty will be voided if there is;

* Evidence of improper installation, including but not limited to: reversed polarity and dangerously low impedances.
* Evidence of water damage.
* Evidence of physical abuse including but not limited to cracked cones or baskets, torn surround, scratched faceplates, scratched covers or shrouds. Any item damaged in transit should be reported as soon as received. Please read below for further instructions.
* Any item purchased from RubyFam.com was not installed by a professional. We reserve the right to ask for written proof of professional installation. (BestBuy is NOT an authorized mobile electronics installer for RubyFam.com)
* Evidence of misuse including accidental or intentional abuse. This includes but may not be limited to driving an amplifier into clipping, or pushing a subwoofer at constant high volumes.
* Evidence of previous repair by another repair center other than RubyFam.com.
* Evidence of, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.
* No record of purchase from RubyFam.com. We will do our best to look for your sales information, but ultimately it is your responsibility to retain your sales receipt.

RubyFam, Inc. shall not be held liable for incidental loss of use, installation or removal and reinstallation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty. We reserve the right to require all car stereo equipment to be professionally installed by an authorized mobile electronics installer (BestBuy is NOT an authorized mobile electronics installer for RubyFam). All returns, exchanges and refunds are processed immediately upon receipt. Please allow 2-8 weeks from the time you return your item for your refund or exchange to arrive. If paid by credit card, please allow 2 billing cycles for your credit to appear on your statement

Returns Methods:

All sales are final. No Refunds or Exchanges. This doesn’t apply to defective merchandise. See Warranty above.

We are unable to refund any online purchase from the time your order is placed (when you click the Submit Order button) until your Product is received by you and returned to us. Please see our warranty policies for instructions on refunds. If you are not completely satisfied with your purchase after receiving your Product, please review our return methods below to determine your preferred method of return. To cancel your order, please contact us at CustomerService@RubyFam.com. If you order has already been shipped or if it has been backordered by your request we cannot cancel your order. If you have any questions about canceling an order please feel free to ask.

Warranty returns require RMA # (Return Material Authorization Number). In order to obtain this # you must e-mail CustomerService@RubyFam.com or use our contact form with the subject ‘RMA REQUEST’. Please e-mail us your Name, address, contact phone number, the description of the defect and your order# . Once you have submitted us with this information, we will send you a RMA# with instructions on how to return your item.

All returns must be in original packaging with all accessories, wires, manuals and instructions. Any product received that shows any sign of abuse or physical damage (as listed above) will NOT be accepted for warranty service regardless of any other problem with the product. All returns must be packaged to prevent damage in return shipping.

All products returned that are improperly packaged or damaged in shipping due to improper packaging will be returned to customer with no credits or further warranty repairs. Proper packaging is determined to be that the product should be packaged in a box with sufficient padding inside the box around the product to prevent damage in transit.

Once we receive the defective item(s), we will test the equipment for defects. If the item(s) are in working order we will bill the customer $25.00 for the diagnostic. The customer will also be responsible for the return shipping on non-defective items.

Please remember repairs take time. Your patience will be required for this. RubyFam.com will not be responsible for loss of usage of product during this period of time nor will a loaner product be made available. If you ever have any questions please feel free to e-mail us at CustomerService@RubyFam.com and we do our best to respond to your e-mails within 24 hours.

Return shipping and insurance costs will be the customer's responsibility on all returns to RubyFam.com . Customer agrees to ship so tracking services can be used in case product is lost in transit and for proof of return. Once repaired or replaced, RubyFam.com will return the repaired or replaced product at no-charge.

Trademarks and Authorized Dealer information

All product names and company logos mentioned herein are the trademarks of their respective owners. RubyFam.com does not claim to be an authorized internet retailer for many of the brands on our site, but we do offer a 1-year limited warranty through RubyFam.com on all new products purchased through RubyFam.com as stated above.

Changes

Models, features, pricing, terms and conditions of sale are subject to change without notice.

Item Availability

We try our very best to make sure that the items listed on our website are in stock, and if they are special order items we have it marked on the individual product. Some items are either temporarily out-of-stock, or are not available for shipment until a specific release date provided by the manufacturer. This ensures that the product will be shipped promptly. Special items that will take longer to ship are listed in the details of that specific product. Have Questions About Our Pricing and Availability? If you have some additional questions about pricing and availability, please contact us and we'll try our best to address all of your questions and concerns.

Please Note:
All orders require 1-2 business days of processing time prior to shipping (Including overnight delivery items).

RubyFam.com does not process orders during the weekend. RubyFam.com does not guarantee same day shipping.

IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CONTACT US AT CUSTOMERSERVICE@RUBYFAM.COM FOR MORE INFORMATION. AT A MINIMUM, WE EXPECT THAT ALL ORDERS WILL BE SHIPPED IN 30-45 DAYS. IF FOR SOME REASON YOUR ORDERED ITEMS ARE NOT IN STOCK WE WILL CONTACT YOU BEFORE WE COMPLETE YOUR ORDER. YOU WILL BE GIVIN’ THE OPTION TO HAVE A REFUND OR YOU CAN WAIT FOR THE BACKORDER AT YOUR OWN DISCRETION. WE WILL NEVER BACKORDER AN ITEM WITHOUT YOUR PERMISSION FIRST, THAT WAY WE CAN INSURE YOU RECEIVE YOU ITEMS AS FAST AS POSSIBLE AND WITH YOU HAVING FULL KNOWLEDGE OF THE SHIPPING TIME FRAME.

We ship from many of our distributors and manufacturers to insure the best availability. If your order is unavailable from our main location, we may ship from one of our distributor or manufacturer partners to provide you with the best availability possible. We offer several shipping methods that you can choose before you complete your order.


Shipping Methods And Costs (MOBILE ELECTRONICS)

At RubyFam.com we are committed to getting your order safely to your doorstep as fast as possible and at minimum cost. The typical shipping is figured by our chart below. These prices are only good in the 48 Contiguous United States.

We ship primarily UPS ground shipping. You have an option for overnighting your items if you prefer. You will be able to select your shipping method at the checkout. All taxes and shipping will be figured in before you make your purchase and you will be able to review your order before completing the checkout.

At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Please be sure and select a Mobile Electronics shipping method in the checkout and NOT the DVD, Video Game, Etc.. shipping method. If you choose the incorrect shipping method your order will need to be refunded and then you will have to checkout again. If you have any questions about how the shipping methods need to be used please contact us at CustomerService@RubyFam.com and we will be more than happy to help.

You will be provided with the total shipping cost for your order during Checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Three Day Ground, Second Day Air or Next Day Air service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) US CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States. RubyFam.com DOES NOT Gaurantee same day shipping.

PLEASE REMEMBER THAT THERE IS STILL A 1-2 BUSINESS DAY PROCESSING PERIOD BEFORE THE SHIPPING CHARGES. FOR EXAMPLE IF YOU MAKE AN ORDER FOR OVERNIGHT DELIVERY WE DO OUR BEST TO PROCESS THE ORDER ASAP, HOWEVER WE CAN TAKE UP TO 2 BUSINESS DAYS TO PROCESS THE ORDER AND THEN THE ITEM WILL SHIP OVERNIGHT FOR A TOTAL OF 3 BUSINESS DAYS. IN CASES WHERE IT TAKES US LONGER THAN 24 HOURS TO PROCESS YOUR ORDER, WE WILL ATTEMPT TO CONTACT YOU TO CONFIRM YOU STILL WANT TO PAY FOR THE OVERNIGHT DELIVERY UNLESS YOU TELL US TO OVERNIGHT IT NO MATTER WHAT THE CIRCUMSTANCE.

On some of our products we have listed that it can take 2-4 weeks for delivery. These are special order items that we do not keep in stock at our warehouse. These items can take an additional 12 business days on top of our regular shipping time calculations below. If you ever have any questions please do not hesitate to ask before placing your order.

** Standard Ground, normally 3-8 business days
Shipping rate for Orders over $120.00 Dollars - free, less then $120.00 Dollars - $15.00.*
Most items may be shipped to the 48 contiguous United States via UPS Standard Ground service. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

** Three Day Ground, normally 3 business days
Shipping Rate - $21.99 per item.*
Three Day Ground, normally 3 business days Most items may be shipped to the 48 contiguous United States via UPS Three Day Ground service. You can expect your order to arrive within 3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

** Second Day air, normally 2 business days
Shipping Rate - $31.99 per item.*
Second Day Air, normally 2 business days Most items may be shipped to the 48 contiguous United States via UPS Second Day Air service. You can expect your order to arrive within 2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

** Next Day air, normally 1 business day
Shipping Rate - $49.99 per item.*
Next Day Air, normally 1 business day Most items may be shipped to the 48 contiguous United States via UPS Next Day Air service. You can expect your order to arrive within 1 full business day. Business days are Monday-Friday, excluding federal holidays within the United States.

** Alaska or Hawaii
All orders to Alaska or Hawaii Shipping Rate - $35.00 per item.*
Normally 3-6 business days Most items may be shipped to the 48 contiguous United States via UPS Air service. You can expect your order to arrive within 3-6 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

** P.O. Boxes in the U.S., Military APO / FPO Addresses, International
Currently we do not ship to these locations. We hope to be able to provide this service in the near future. We only ship in the United States to non PO Box, APO/FPO addresses.

Note: Refusing a package without prior approval from our customer service department will result in double shipping charges. If your order was shipped for free you’ll be charged double the rate of our standard ground shipping.

* Shipping rates may increase for items that are considered by the carrier as oversized, overweight, or require special handling of any kind.


Payment Information
We accept credit cards via PayPal. All credit card information is stored by PayPal at this time. If you choose to pay through your PayPal account we do require you to have a confirmed address that matches your contact phone number. Please DO NOT send cash.

For your protection, we sometimes need to verify information retained by the bank that issued your credit card. Validating this information could delay your order up to 2 business days. If you are shipping to an alternate address, please call the bank that issued the card and list that address on their records. This can help expedite the verification process on your order. We appreciate your order and value your business. Thanks for your understanding.

We will accept payment through WesternUnion too. If you wish to use this payment method, please contact us at CustomerService@RubyFam.com for details.

We accept Money Orders and Cashiers Checks. All checks will be held until the funds clear the bank (5-14 business days). We only accept US currency and checks from US banks.

PLEASE NOTE: Your order will not be processed until your check clears the bank.

For checks and money orders make the payment out to RubyFam, Inc and send a printed copy of your receipt e-mail. When you make a purchase with check or money order through our checkout, you will receive an e-mail giving you instructions how to complete your payment.

Please write your order number on your check. If you are unable to print the receipt e-mail you receive, please include a note with your order number and the items you have ordered.







MMORPG Services

EVE-ONLINE SERVICES TERMS

*Delivery is done via 'Contracts' in SAFE (0.5 and above) Empire Space.

* Currently we are unable to make deliveries to specific locations. We make our deliveries in major hub systems and if you give us your current solar system when ordering we do our best to get the items as close to you as possible.

*'Contract’ will be set to 14 (Fourteen) days, to the character name you give us. If 'Contract' is not claimed within this time period you may request additional time for re-delivery.

* OUR STORE HOURS ARE 8:00AM - 6:00PM US CST Monday through Friday, and we are closed on Sundays. We are open most Saturdays from 10:00AM - 5:00PM US CST. We are closed on most US Major Holidays.

* If you are new to our store you must have a Verified and Confirmed PayPal address on your PayPal account, when you use a PayPal account. We require a phone number that matches the billing address of the credit or debit cards you may use to place a purchase. The only other payment method we will accept is money orders, cashiers checks and Western Union money wire in USD, due to the high ammount of digital item theft. Your item will be 'Contracted' once we receive the payment in full. Your PayPal information and your Shipping information must match, we ALWAYS require a phone number for verification purposes.

* If you are new to our store, orders over $40 may require you to wait 3-5 days for payment to clear. Most other orders are delivered within 12 business hours. Anything under $40 normaly requires just a phone call verification for transfer.

* When you make a purchase of over $40 USD, you may be required to receive a confirmation code in the mail (It will come through USPS mail on a CD and a receipt with the code on it as well) and then it must be verified by phone or e-mail. You may be required to sign for the code once it comes to your home for verification on orders over $250. In most cases you will only be required to do this once to verify your account, unless you havn't shopped with us for over 6 months. We have these policies in place to protect your account as well as ours. (If you have questions about our Verification Process please Contact us at CustomerService@Rubyfam.com )

* EXACT CHARACTER NAME and CORP YOU'RE IN IS REQUIRED to prevent delivery delays. We only ask for your corporation information to match your character, and insure that your items are delivered to the correct character. We NEVER contact anyone in game or communicate in game. Please provide us with contact information as well, such as an alternate e-mail address and a contact phone number. We cannot make deliveries during game down time, or if the server is having problems.

Other MMORPG Delivery information Please be sure you have included your full character name and the server in which your character is on. Failure to do this can result in delivery delays. All other MMORPG game virtual currency and/or item delivery instructions can be found on the main page of that game. Virtual transactions can take up to 48 hours, however most of our deliveries are complete within 12-24 hours, provided you are an established customer. If you have any questions or concerns about any delivery for any of our games, please feel free to contact us.

MMORPG TERMS & CONDITIONS (All MMORPG Virtual Transactions for any one of our gaming services.)

* We reserve the right to refuse service in cases where fraud is suspected.
* We collect your IP address when you make a purchase for security purposes.
* We reserve the right to refuse service where the character being delivered to is less than 1 (one) month old.
* This is a transaction for a service. This purchase may also be for a Confirmation Code CD when required.
* Once the transaction is complete (after the Contract is claimed by the buyer), the buyer relieves us from all obligations relating to the currency and/or item(s).

If this purchase is the first you have with us: We reserve the right to request additional personal information from the buyer (Billing Account owners) such as available phone number, shipping address, or other personal information. Please be sure you include a phone number that matches your billing address to prevent delivery delays. We also reserve the right to put a 5-14 day waiting period for payment process. We further reserve the right to require you to receive a confirmation code in the mail to your PayPal Confirmed address to verify your purchase. If you live outside of the United States and DO NOT have a confirmed address we may require an alternate payment method other than PalPal, such as money wire via western union.


Eve Online Disclaimer: All characters, items, pictures and ISK in Eve Online are the sole property of CCP Games, CCP hf., and/or White Wolf. The services listed are not for the ownership of their intellectual property but it is merely for the time we spent acquiring the ISK and/or item(s), then getting them to you. By purchasing services on this website you are stating that you are in NO way affiliated with CCP Games, CCP hf., and/or White Wolf or an affiliated company. Eve Online is a trademark of CCP games (CCP hf.).

IF YOU HAVE ANY QUESTIONS ABOUT ANY OF OUR POLICIES, PRODUCTS,AVAILABILITY OR WARRANTIES , PLEASE CONTACT US AT CUSTOMERSERVICE@RUBYFAM.COM WITH ANY OF YOUR QUESTIONS OR CONCERNS. IT IS OUR GOAL TO MAKE YOUR SHOPPING EXPERIENCE AS COMFORTABLE AND ENJOYABLE AS POSSIBLE!

THANK YOU FOR CHOOSING RUBYFAM.COM !!