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How do you store Credit Card information?
Your credit card information is stored with PayPal and not with us. We only have your initial information stored on our secure server. We do use a 128/256bit encrypted SSL on our checkout and on our saved information therfor you can be sure your information is secure.
How does delivery work and how will I know when my items have been delivered?
Please allow 1-3 business days for order processing (most orders are shipped usually within 1-2 business days). During the order process you can check the status of your order from the My Account page when you login. When we make the delivery we will send your PayPal e-mail address an e-mail with your tracking numbers to let you know when delivery is made. PLEASE REMEMBER TO ADD JASONR@RUBYFAM.COM AND CUSTOMERSERVICE@RUBYFAM.COM TO YOUR E-MAIL ADDRESS BOOK. FAILURE TO DO THIS CAN MAKE IT DIFFICULT FOR YOU TO RECEIVE E-MAILS FROM US IF YOU HAVE A SPAM FILTER. We often have trouble communicating with our customers, because our mails get trapped by spam filters. Remember if for any reason you have questions, please don't hesitate to e-mail CustomerService@Rubyfam.com.
It's been over 3 days and I still have not received a delivery e-mail or any communication from you, where is it?
If you have waited over 3 business days and still have not received an e-mail from us, our e-mail has probably been caught in a spam trap or your e-mail address was entered incorrectly. Please contact us at CustomerService@Rubyfam.com and give us a contact phone number if you feel you are not receiving your e-mails. Our delivery times and policies are covered in the Terms of Service and Privacy Policy page. Please be sure you read that page before you make a purchase so you may understand how our store works. We DO NOT make deliveries on Sundays. If you still have questions please e-mail us at CustomerService@Rubyfam.com. We do our best to make every purchase as easy and smooth as possible! =D
What are your business hours?
Monday - Friday 8am - 6pm US CST
Saturday 10am - 5pm US CST
We are closed on Sundays.
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